Employees

We provide and promote opportunities for our employees and reflect such in our involvement in the local communities in which we operate. As an equal opportunity employer, we value diversity in our workforce. There is no discrimination (either direct or indirect) against employees or applicants on the basis of sex, marital status, sexual orientation, race, ethnic origin, religion, religious beliefs, age or disability. All employees have a personal responsibility for the practical application of equal opportunities in their everyday dealings and working relationships with colleagues, customers, suppliers, and other appropriate parties.

Clients

Our business depends on our customers. We value every customer and are proud of the long-standing nature of our client relationships. Continuing client satisfaction is central to our ongoing success and is regularly measured and monitored. Rare instances of negative feedback are treated with the utmost seriousness and dealt with swiftly by management through to resolution. We constantly strive to provide high quality service and products and good value for money..

Ethical Policy

We retain a set of core values to the process of doing business. The company recognises its obligations to all those with whom it has dealings. The reputation of the company and the trust and confidence of those with whom it deals are among its most vital resources, and the protection of these is of fundamental importance. The company demands and maintains high ethical standards in carrying out its business activities. Corrupt practices will not be tolerated.

Relations with Other Companies

We believe that integrity in dealings with Customers, Suppliers and Competitors is a prerequisite for a successful and sustained business. This principle governs all aspects of the company’s approach to and interactions with all organisations. We aim to develop relationships based on mutual trust. We expect to be paid and undertake to pay suppliers according to agreed terms of trade. We align to our stated Gift and Hospitality Policy. We will compete vigorously, but honestly. We will not damage the reputation of competitors either directly or by implication or innuendo.

Communities

We believe in contributing to the well-being of the communities in which we operate. We are committed to ensuring that we play an active part in local communities. We are building links with local charitable organisations and we will support those that have a direct relevance to our community, our business and our employees. We encourage business units and individual groups to run charitable events, preferably for a cause that is important to the area or the people involved and we offer support for employees to undertake sponsored activities.

Slavery and Human Trafficking (Modern Slavery Act 2015)

We carry out our business in the UK and employ personnel who are based in the UK, and entitled to work in the UK. Our supply chain is also UK-based. Our material supply is also UK-based. We have a policy to not engage with companies that have a high risk profile of slavery and human trafficking and our assessment of our business and supply chain is that there is a low risk in this regard.